FAQs

How do I place an order?

Simply browse our collection, select the items you like, choose the size and color, and click "Add to Cart". Once you're ready to checkout, click on the cart icon and follow the prompts to complete your purchase.

 

Can I modify or cancel my order?

If you need to make changes or cancel your order, please contact our customer service team as soon as possible at kigefits@gmail.com. We process orders quickly, but we'll do our best to accommodate your request.

 

How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Standard shipping within the Netherlands usually takes 2-5 business days.

 

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order through our shipping carriers.

 

Do you offer international shipping?

Currently, we only ship within the Netherlands. We hope to offer international shipping soon.

 

What is your return policy?

We offer a 14-day return policy for all items in their original condition. Please visit our Refund Policy page https://kigewear.com/policies/refund-policy for more details.

 

How do I return or exchange an item?

To initiate a return or exchange, please contact our customer service team at kigefits@gmail.com with your order number and the reason for the return. We will provide you with further instructions.

 

What materials are used in your sports clothing?

Our clothing is made from high-quality, durable and breathable materials like polyester, spandex and cotton blends designed for maximum comfort and performance.

 

How should I care for my sportswear?

Detailed care instructions are provided on the product label. Generally, we recommend washing our sportswear in cold water and air drying to maintain the quality and longevity of the fabric.

 

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed at checkout.

 

How can I contact customer service?

You can reach our customer service team via email at kigefits@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.